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Get help

Need help with moood? you're in the right place. report a bug, ask a question, or request a feature.

get help

How can we help?

Use the form below to report a bug, ask a question, or request a feature. we'll get back to you as soon as we can.

> Before you submit. check the FAQ section below — your question might already be answered.

submit a request

Send us a support request

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Thanks for reaching out. we've created a support ticket and will get back to you.

faq

Frequently asked questions

How do I reset my password?

Open the app, tap "Use a password instead" on the login screen, then use the "Forgot password" option. a reset link will be sent to your email.

Can my employer see my mood responses?

No. moood uses a blind relay that structurally separates your identity from your mood data. your employer sees aggregate sentiment trends only — never individual responses linked to a person. see our privacy policy for details.

How do I delete my account?

On iOS / Android, open the app, go to Settings > Data & Privacy, and tap "Delete Account". alternatively you can delete your account here after you are signed in.

How do I export my data?

Open the app, go to Settings > Data & Privacy, and tap "Import / Export My Data". your mood history will be exported as a JSON file.

I'm not receiving pulse notifications

  • Check that notifications are enabled in your device Settings > moood
  • Ensure you have an active internet connection
  • Try logging out and back in to refresh your notification token
  • Make sure your organisation has active pulses scheduled

The app is crashing or freezing

  • Make sure you're running the latest version from the App Store
  • Try force-quitting the app and reopening it
  • If the issue persists, submit a bug report using the form above