moood — support

// get help

need help with moood? you're in the right place. use the form below to report a bug, ask a question, or request a feature. we'll get back to you as soon as we can.

                > before you submit.

                check the FAQ section below — your question might already be answered.

// submit a request

> request submitted_

thanks for reaching out. we've created a support ticket and will respond to your email shortly.

// faq

how do I reset my password?

open the app, tap "Use a password instead" on the login screen, then use the "Forgot password" option. a reset link will be sent to your email.

can my employer see my mood responses?

no. moood uses a blind relay that structurally separates your identity from your mood data. your employer sees aggregate sentiment trends only — never individual responses linked to a person. see our privacy policy for details.

how do I delete my account?

open the app, go to Settings > Data & Privacy, and tap "Delete Account". this permanently removes your profile, email, and organisation membership. anonymous mood data remains in the database but cannot be linked to you.

how do I export my data?

open the app, go to Settings > Data & Privacy, and tap "Import / Export My Data". your mood history will be exported as a JSON file.

I'm not receiving pulse notifications

check that notifications are enabled in your device Settings > moood
ensure you have an active internet connection
try logging out and back in to refresh your notification token
make sure your organisation has active pulses scheduled

the app is crashing or freezing

make sure you're running the latest version from the App Store
try force-quitting the app and reopening it
if the issue persists, submit a bug report using the form above